Impact BT has expanded operations into New York City with the opening of a NYC support facility. "Having a permanent presence in NYC helps us service our New York customer better and offer faster on-site support where necessary". Although approximately 80% of service and support we offer is completed remotely, when on-site support is needed, speed of service is very important to our customers. The NYC office is our third support location, expanding our local coverage even further to better suit our growing customer base.