The Impact Team

Professional, Personable, Dedicated, Customer-Oriented & Dependable — The Impact team works hard behind the scenes to keep your IT systems up and running.

Neil Holme

Founder + CEO

Learn more about Neil

Neil Holme received his Bachelor of Electrical Engineering from Salford University in Salford England. After graduating, Neil spent several years building and commissioning power generation systems in the UK, Eastern Europe, Africa, and South-East Asia.
In 1996 Neil accepted an opportunity to come to the United States to work for a systems integrator on a business process re-engineering project. After six years Neil identified an underserved market in IT support for small to medium-size businesses and started Impact Business Technology.

Jim Zinko

Senior Network Engineer

Learn more about Jim

Jim Zinko has a decade of experience building and maintaining computers and computer networks. Currently, Jim is the Service Quality Supervisor at Impact Business Technology where he plays a crucial role supporting Impact BT’s service delivery including customer satisfaction, documentation, and recordkeeping.

Jose Morales

Service Delivery Director

Learn more about Jose

As the Service Delivery Director with 25 years of experience, Jose has made it his passion to work with the Impact Team to deliver best-in-class service. Outside of work, Jose and his family enjoy volunteering and serving their local community.

Chess Lee

Process Support Lead

Learn more about Chess

With 7 years of experience at Impact, Chess brings a wide variety of skills to his supervisory responsibilities. From his personal touch to his technical skills, he works hard to maintain a team-like structure to provide the very best service to the client. When he is not at work, you can find him working on some sort of vehicle, fishing, or looking for new experiences.

Benjamin Barnstien

Process Support Analyst

Learn more about Ben

Ben is a compassionate individual and is always looking to learn something new. Whenever Ben is not working with anything related to tech, you can often find him in the kitchen cooking new foods, spending time with family, or playing board games with his friends.

Kyle Troy

Process Support Analyst

Learn more about Kyle

Kyle has been passionate about technology from a very young age. He enjoys spending time researching current and past advancements in the field. His weekends are typically filled with adventures to historical sites, library visits, and spending time with his dog, Louis.

Andersen Neblett

Process Support Technician

Learn more about Andersen

Andersen graduated from Western Connecticut State University with a degree in Cybersecurity in 2023. Shortly after, he acquired his CompTIA Security+ certification. In his spare time he likes to work on his art, specializing in architectural drawings with pen and ink.

Kathryn Kenny

Compliance Analyst

Learn more about Kathryn

Kathryn graduated from Iona College’s cybersecurity course at the end of 2021 and joined the Impact team a short time after. Most of her time is spent at the computer, whether it be for work, creating digital art, or playing games.

Erika Leavy

Business Operations Analyst

Learn more about Erika

Erika has joined the Impact team as our newest Business Operations Analyst. She is excited to help improve our operational efficiency and discover all the ways she can positively impact the company. When she is not working, Erika enjoys spending time with her family, learning something new, playing video games, or doing anything creative! 

Rod Bastedo

Software Developer

Learn more about Rod

Rod has a Bachelor of Electrical Engineering from the University of Connecticut and diverse
entrepreneurial and professional experience.  He previously ran his own wholesale distribution business and brings 12 years of professional software development experience including support, implementation, and integration. In his free time, Rod enjoys spending time outdoors with his family.

Joseph Gabinelli

Network Engineer

Learn more about Joe

Joe is a WatchGuard firewall certified technician, Datto backup specialist,  and has 20 plus years of customer service experience, and 15 years of Helpdesk support experience. In his spare time, Joe’s hobbies include fishing, football, cooking, video games, and audiobooks.

Jeffery Festa

Network Engineer

Learn more about Jeff

Jeff is a personable network engineer who loves solving problems. Customer service is what he thrives on and satisfying customers is what he enjoys.

Anthony Gadoci

Network Engineer

Learn more about Anthony

Anthony graduated from Western Connecticut State University with a Bachelor’s degree in Management Information Systems and joined the ImpactBT team in 2013. Anthony worked hard and acquired the position as a Network Engineer. Between assisting the Helpdesk and working on Project’s, he enjoys spending time with his wife and rescued furry family.

Brian Moker

Network Engineer

Learn more about Brian

Brian is driven by a desire to assist people and improve their lives, as well as a long-standing love for computers and electronics. His passion for technology comes from tinkering with computers with his grandfather in the 90’s.

Eddy Batista

Tier 2 Helpdesk Technician

Learn more about Eddy

Eddy always strives to keep evolving in both his professional and personal life. He believes growing and improving are the keys to his success. In his free time, you can find Eddy enjoying sports, traveling, games, movies, and spending time with family & friends.

Oscar Cruz

Tier 2 Helpdesk Technician

Learn more about Oscar

Driven by tech resolutions and customer satisfaction, Oscar is a resourceful IT professional. Outside of work, he is a dedicated husband and a father proudly serving his country as part of the armed forces since 2015.

Michael Castellucci

Tier 2 Helpdesk Technician

Learn more about Michael

Michael has spent his entire career providing exceptional customer service & finds great joy in helping resolve customer issues. Patience and determination are his strong suits. Outside of work, Mike is a dedicated husband and a father of two amazing children.

Michael Manoni

Tier 2 Helpdesk Technician

Learn more about Michael

Michael has spent nearly all of his professional career in customer service supporting PCs, Macs, and industry-standard AV equipment in both corporate and retail environments. He enjoys tinkering and repairing devices from full desktops to his Apple Watch. When not in the office, Michael enjoys the simple things. He brews a good cup of coffee and cooks a mean Bolognese. His other passions include playing guitar, singing, weight-lifting, pro audio, BBQ, and camping.

Jakob Snow

Tier 1 Helpdesk Technician

Learn more about Jakob

Jakob is passionate about computers whether it’s building, fixing, or playing on them. He likes to play multiplayer games with friends. He also enjoys exploring the nature around him through hiking and exploring.

Michael Rojas

Tier 1 Helpdesk Technician

Learn more about Michael

Michael has over 11 years of customer service experience with knowledge of Datto backup and recovery solutions. He is deeply fascinated by the advancement in the technology world and is always looking to learn new technologies.

Outside of work Michael likes to spend time with his family and enjoys hobbies such as soccer, exercising and playing video games.

Pietro Fernandez

Tier 1 Helpdesk Technician

Learn more about Pietro

When it comes to customer service, Pietro goes above and beyond to provide the best support for any client. Pietro is always looking at the latest trends and innovations within the tech world to improve his learning and skills. Outside of work, you might find him playing video games with his friends, watching TV with his partner, or reading comic books.

Marvin Espinal

Tier 1 Helpdesk Technician

Learn more about Marvin

Marvin is a tinkerer at heart, he enjoys breaking things down or taking them apart to see how they work. Marvin also likes to build and constuct things. His workshop at home is where most of his inventions are born. He is a huge fan of motorcycles as well, riding and working on them.

Ryan Reed

Tier 1 Helpdesk Technician

Learn more about Ryan

A lifetime of enjoyment helping others has led Ryan to his current position at Impact where he is able to employ his passion for customer service. In his spare time, Ryan enjoys weight training, hiking, playing video games, and traveling.

Kameron Holness

Marketing Coordinator

Learn more about Kameron

In early 2021, Kameron joined the Impact Team as the very first Marketing Coordinator. With her Bachelor’s degree in Sales & Marketing, she works diligently to expand and strengthen Impact BT’s customer base and online presence.

On-Site Technicians  

Daniel Gorski

Tier 1 Helpdesk Technician

New York, NY

Learn more about Daniel

Daniel grew up in his father’s auto repair shop fixing engines and building computers, becoming a serial dilettante in all things tech. He has developed a strong troubleshooting methodology focused on meaningful success and communication, honed through more than a decade of experience in customer service, tech support, and repairing anything from industrial machinery to computer electronics. To unwind, he likes to spend time with his family (both people and furry), keep his hands busy with sculpture, and crack open some infosec training like hackthebox.

Andrew Beasly

Tier 1 Helpdesk Technician

Chicago, IL

Learn more about Andrew

Andrew is in graduate school for Information Systems and has spent the majority of his professional career tinkering with computers. Anything as small as a raspberry pi up to gaming desktops, he has taken apart piece by piece. When Andrew is not obsessing over computers, he enjoys being involved with language exchange activities such as exercising his second language, French. Other passions include going on walks, playing chess, or participating in adult softball leagues.

Joseph Dowgiallo

Tier 1 Helpdesk Technician

Greenwich, CT

Learn more about Joseph

Joseph is an out-of-the-box thinker with a passion for networking and all things tech. When he is not practicing new technologies in his home lab, you’ll usually find him hiking trails with his two dogs or binge-watching his favorite shows. With a mind for security and a desire to help others, he enjoys tackling both simple and complex problems.