The Impact Team

Neil Holme received his Bachelor of Electrical Engineering from Salford University in Salford England. After graduating, Neil spent several years building and commissioning power generation systems in the UK, Eastern Europe, Africa, and South-East Asia.
In 1996 Neil accepted an opportunity to come to the United States to work for a systems integrator on a business process re-engineering project. After six years Neil identified an underserved market in IT support for small to medium-size businesses and started Impact Business Technology.

Jim Zinko has a decade of experience building and maintaining computers and computer networks. Currently, Jim is the Service Quality Supervisor at Impact Business Technology where he plays a crucial role supporting Impact BT’s service delivery including customer satisfaction, documentation, and recordkeeping.

As the Service Delivery Director with 25 years of experience, Jose has made it his passion to work with the Impact Team to deliver best-in-class service. Outside of work, Jose and his family enjoy volunteering and serving their local community.

Erika has joined the Impact team as our newest Business Operations Analyst. She is excited to help improve our operational efficiency and discover all the ways she can positively impact the company. When she is not working, Erika enjoys spending time with her family, learning something new, playing video games, or doing anything creative! 

Ben is a compassionate individual and is always looking to learn something new. Whenever Ben is not working with anything related to tech, you can often find him in the kitchen cooking new foods, spending time with family, or playing board games with his friends.

Kyle has been passionate about technology from a very young age. He enjoys spending time researching current and past advancements in the field. His weekends are typically filled with adventures to historical sites, library visits, and spending time with his dog, Louis.

Anthony graduated from Western Connecticut State University with a Bachelor’s degree in Management Information Systems and joined the ImpactBT team in 2013. Anthony worked hard and acquired the position as a Network Engineer. Between assisting the Helpdesk and working on Project’s, he enjoys spending time with his wife and rescued furry family.

Jeff is a personable network engineer who loves solving problems. Customer service is what he thrives on and satisfying customers is what he enjoys.

With over 15 years of IT experience, Ben has extensive knowledge in technical assistance, infrastructure, and project management. When not at work, he enjoys playing guitar, snowboarding, and spending quality time with his wife and 2 young children.

Driven by tech resolutions and customer satisfaction, Oscar is a resourceful IT professional. Outside of work, he is a dedicated husband and a father proudly serving his country as part of the armed forces since 2015.

With a 13 year background in customer service, followed by a successful transition to IT support, Juan has always displayed a passion for technology. At an early age Juan loved to take apart electronic toys and put them back together. When he isn’t prioritizing workloads and being a personable member of the IT support team, he is pursuing his adventurous streak with activities such as mountain biking, rock climbing, and spending time with his family.

Michael has spent nearly all of his professional career in customer service supporting PCs, Macs, and industry-standard AV equipment in both corporate and retail environments. He enjoys tinkering and repairing devices from full desktops to his Apple Watch. When not in the office, Michael enjoys the simple things. He brews a good cup of coffee and cooks a mean Bolognese. His other passions include playing guitar, singing, weight-lifting, pro audio, BBQ, and camping.

Michael has spent his entire career providing exceptional customer service & finds great joy in helping resolve customer issues. Patience and determination are his strong suits. Outside of work, Mike is a dedicated husband and a father of two amazing children.

Eddy always strives to keep evolving in both his professional and personal life. He believes growing and improving are the keys to his success. In his free time, you can find Eddy enjoying sports, traveling, games, movies, and spending time with family & friends.

Passionate about IT and learning, Mitch is always working towards an IT certification. When not studying, he is usually doing outdoor activities such as hiking, camping, and kayaking. He is always learning and always working towards a goal.