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THE IMPACT TEAM

Professional, Personable, Dedicated, Customer-Oriented & Dependable — The Impact team works hard behind the scenes to keep your IT systems up and running.

Senior Management

Neil Holme

Founder + CEO

Learn more about Neil
Neil Holme received his Bachelor of Electrical Engineering from Salford University in Salford England. After graduating, Neil spent several years building and commissioning power generation systems in the UK, Eastern Europe, Africa, and South-East Asia.
In 1996 Neil accepted an opportunity to come to the United States to work for a systems integrator on a business process re-engineering project. After six years Neil identified an underserved market in IT support for small to medium-size businesses and started Impact Business Technology.

Jim Zinko

VP- Systems Engineering

Learn more about Jim
Jim Zinko has a decade of experience building and maintaining computers and computer networks. Currently, Jim is the Service Quality Supervisor at Impact Business Technology where he plays a crucial role supporting Impact BT’s service delivery including customer satisfaction, documentation, and recordkeeping.

Jeff Festa

Director of Professional Services

Learn more about Jeff
Jeff Festa received his Master of Science in Computer Information Systems from Sacred Heart University. With over twenty years of experience, his titles have ranged from being a technician to a network engineer, all the way through the ranks of management into his current director position. He currently leads a team in the professional services department, providing excellent customer service with all of Impact’s projects.

Chess Lee

Director of Client Services

Learn more about Chess
With 7 years of experience at Impact, Chess brings a wide variety of skills to his supervisory responsibilities. From his personal touch to his technical skills, he works hard to maintain a team-like structure to provide the very best service to the client. When he is not at work, you can find him working on some sort of vehicle, fishing, or looking for new experiences.

Erika Leavy

Director of Business Operations

Learn more about Erika
Erika has joined the Impact team as our newest Business Operations Analyst. She is excited to help improve our operational efficiency and discover all the ways she can positively impact the company. When she is not working, Erika enjoys spending time with her family, learning something new, playing video games, or doing anything creative!

Supervisors

Joseph Gabinelli

Tier 3 Lead

Learn more about Joe
Joe is a WatchGuard firewall certified technician, Datto backup specialist,  and has 20 plus years of customer service experience, and 15 years of Helpdesk support experience. In his spare time, Joe’s hobbies include fishing, football, cooking, video games, and audiobooks.

Oscar Cruz

Tier 2 Lead

Learn more about Oscar
Driven by tech resolutions and customer satisfaction, Oscar is a resourceful IT professional. Outside of work, he is a dedicated husband and a father proudly serving his country as part of the armed forces since 2015.

Michael Rojas

Tier 1 Lead

Learn more about Michael
Michael has over 11 years of customer service experience with knowledge of Datto backup and recovery solutions. He is deeply fascinated by the advancement in the technology world and is always looking to learn new technologies.

Outside of work Michael likes to spend time with his family and enjoys hobbies such as soccer, exercising and playing video games.

Tier-3 Network Engineers

Anthony Gadoci

Network Engineer

Learn more about Anthony
Anthony graduated from Western Connecticut State University with a Bachelor’s degree in Management Information Systems and joined the ImpactBT team in 2013. Anthony worked hard and acquired the position as a Network Engineer. Between assisting the Helpdesk and working on Project’s, he enjoys spending time with his wife and rescued furry family.

Brian Moker

Network Engineer

Learn more about Brian
Brian is driven by a desire to assist people and improve their lives, as well as a long-standing love for computers and electronics. His passion for technology comes from tinkering with computers with his grandfather in the 90’s.

Eddy Batista

Network Engineer

Learn more about Eddy

Eddy always strives to keep evolving in both his professional and personal life. He believes growing and improving are the keys to his success. In his free time, you can find Eddy enjoying sports, traveling, games, movies, and spending time with family & friends.

Tier-2 Technicians

Marvin Espinal

Tier 2 Helpdesk Technician

Learn more about Marvin
Marvin is a tinkerer at heart, he enjoys breaking things down or taking them apart to see how they work. Marvin also likes to build and constuct things. His workshop at home is where most of his inventions are born. He is a huge fan of motorcycles as well, riding and working on them.

Paul Briones

Tier 2 Helpdesk Technician

Learn more about Paul
Paul is a licensed electrician with a deep passion for technology, now embracing a new chapter in the tech world. When he’s not exploring the latest in IT, he loves playing soccer, gaming, and spending time with his wife and young child as they travel the world, all while perfecting his new dad joke repertoire.

Andres Moledo

Tier 2 Technician

Learn more about Andres

Andres steps into IT from a background in sports, choir, and theater. Though he has a Master’s in Lighting Design and Arts Administration, he has always had a passion for technology and helping others. While not at work, you can find him biking, doing handywork around the home, enjoying a game night with friends, or performing at a local community theatre.

Mark Eslick

Tier 2 Helpdesk Technician

Chicago, IL

Learn more about Mark

Mark has been passionate about technology since he got his first computer at age five, and that curiosity has only grown over the years. He loves diving into everything from computers to electric vehicles and enjoys helping others solve tech challenges. Outside of work, Mark is always up for an adventure, whether it’s chasing tornadoes or catching a concert. He’s all about the energy, whether it’s in the clouds or on stage.

Tier-1 Technicians

Anthony Andriolas

Tier 1 Helpdesk Technician

Learn more about Anthony
Anthony is passionate about helping people and has dedicated many years to delivering exceptional customer service. In his free time, he stays updated with the latest tech news, enjoys outdoor activities, and loves spicy foods.

Jacob Aviles

Tier 1 Helpdesk Technician

Learn more about Jacob
When Jacob isn’t at work, you can find him working on computers and building virtual machines or experimenting with other devices like his firewall at home. Outside of the computer world, Jacob likes to spend his time playing video games and enjoys hanging out with family and friends.

Rion-Mark McLaren Jr

Tier 1 Helpdesk Technician

Learn more about Rion
Rion is a graduate of Quinnipiac University with a Bachelors in Software and a Masters in Cyber Security. With a love for all things tech, Rion jumps at the opportunity to mess with something new and is always trying to learn new things. If he’s not working, he’s researching something new for a coding project, writing a new character for Dungeons and Dragons, or analyzing a new music album.

Andrew Zinko

Tier 1 Helpdesk Technician

Learn more about Andrew
We’re still figuring Andrew out!

Patrick Lula

Tier 1 Helpdesk Technician

New York, NY

Learn more about Patrick
Patrick can typically found learning or enjoying his time around computers. When you catch him away from one, you can find him snowboarding, modifying his car, playing tennis, or traveling.

Michael Castellucci

Tier 1 Helpdesk Technician

Learn more about Michael
Michael has spent his entire career providing exceptional customer service & finds great joy in helping resolve customer issues. Patience and determination are his strong suits. Outside of work, Mike is a dedicated husband and a father of two amazing children.

Kyle Mercado

Tier 1 Helpdesk Technician

Learn more about Kyle

Hardworking and eager to learn, Kyle is a technician by day and a musician by night. You can find him after hours at the gym, gaming, singing for a crowd, or working on his next release.

Michael Cruz

Tier 1 Helpdesk Technician

Learn more about Michael

Mike is dedicated to helping people get the most out of technology by providing reliable support and practical solutions. In his free time, he enjoys hiking local trails and spending time outdoors, combining his love of exploration with an appreciation for nature.

Dean Boock

Tier 1 Helpdesk Technician

South Africa

Learn more about Dean

From high school, Dean dove straight into the IT world, driven by curiosity and a passion for technology and how things work. His inquisitive nature has fuelled his growth and expertise in the field. Outside of work, he can be found playing video games and supporting local bands.

Stefan Combrinck

Tier 1 Helpdesk Technician

South Africa

Learn more about Stefan

We’re still figuring Stefan out!

Nathan Du Plooy

Tier 1 Helpdesk Technician

South Africa

Learn more about Nathan

We’re still figuring Nathan out!

System Technicians

Daniel Gorski

Systems Technician

New York, NY

Learn more about Daniel
Daniel grew up in his father’s auto repair shop fixing engines and building computers, becoming a serial dilettante in all things tech. He has developed a strong troubleshooting methodology focused on meaningful success and communication, honed through more than a decade of experience in customer service, tech support, and repairing anything from industrial machinery to computer electronics. To unwind, he likes to spend time with his family (both people and furry), keep his hands busy with sculpture, and crack open some infosec training like hackthebox.

Matt Mattera

Graduate Intern – Systems Technician

 

Learn more about Matt

Matt is a graduate of Penn State University with a Bachelor’s in Enterprise Technology Integration. He enjoys working on finding the ‘why’ behind a problem and finding new ways to fix it. Outside of work, he enjoys playing video games, designing 3D prints, and playing golf!

Development Team

Rod Bastedo

DevOps Manager

Learn more about Rod
Rod has a Bachelor of Electrical Engineering from the University of Connecticut and diverse
entrepreneurial and professional experience.  He previously ran his own wholesale distribution business and brings 12 years of professional software development experience including support, implementation, and integration. In his free time, Rod enjoys spending time outdoors with his family.

Trevor Anderson

Software Developer

Learn more about Trevor
Trevor is a graduate of the University of Connecticut with a degree in Computer Science, ambitious to bring his Software Development skills to the Impact team. In his free time, he enjoys spending time with family and friends, watching and playing sports, playing video games, and working on personal projects.

Joseph McNelis

Software Developer

Learn more about Joseph

With B.S. and M.S. degrees in cybersecurity, Joe is putting his extensive education to use throughout the software development lifecycle, ensuring constant improvements to various systems & software programs. Outside of work, he enjoys snowboarding and tinkering with broken gadgets to see how he can fix them.

Business / Office Administration

Kathryn Kenny

Compliance Analyst – Tier 2

Learn more about Kathryn
Kathryn graduated from Iona College’s cybersecurity course at the end of 2021 and joined the Impact team a short time after. Most of her time is spent at the computer, whether it be for work, creating digital art, or playing games.

Benjamin Barnstien

Process Support Analyst

Learn more about Ben
Ben is a compassionate individual and is always looking to learn something new. Whenever Ben is not working with anything related to tech, you can often find him in the kitchen cooking new foods, spending time with family, or playing board games with his friends.

Kyle Troy

Process Support Analyst

Learn more about Kyle
Kyle has been passionate about technology from a very young age. He enjoys spending time researching current and past advancements in the field. His weekends are typically filled with adventures to historical sites, library visits, and spending time with his dog, Louis.

Andersen Neblett

Process Support Technician

Learn more about Andersen
Andersen graduated from Western Connecticut State University with a degree in Cybersecurity in 2023. Shortly after, he acquired his CompTIA Security+ certification. In his spare time he likes to work on his art, specializing in architectural drawings with pen and ink.

Kameron Holness

Marketing Coordinator

Learn more about Kameron
In early 2021, Kameron joined the Impact Team as the very first Marketing Coordinator. With her Bachelor’s degree in Sales & Marketing, she works diligently to expand and strengthen Impact BT’s customer base and online presence.

Ann Battaglia

Bookkeeper

Learn more about Ann

Ann joined the Impact Team in 2025 as a Bookkeeper.  With her Bachelor’s degree in Accounting/Finance, she is happy to help in any way she can to improve processes to be more efficient and consistent. Outside of work, Ann likes to spend time with her family (including her 2 dogs), going to concerts, and baking.

Cindy Tiberi

Office Admin 

Learn more about Cindy

Cindy serves as an Office Administrator, supporting business operations and helping to ensure the efficient day-to-day functioning of the office. She holds a bachelor’s degree in graphic design and applies a creative, detail-focused perspective to her responsibilities. Outside of work, Cindy values time with her family and enjoys creative pursuits.