The Impact Team

Professional, Personable, Dedicated, Customer-Oriented & Dependable — The Impact team works hard behind the scenes to keep your IT systems up and running.  

Neil Holme

Founder + CEO

Learn more about Neil

Neil Holme received his Bachelor of Electrical Engineering from Salford University in Salford England. After graduating, Neil spent several years building and commissioning power generation systems in the UK, Eastern Europe, Africa, and South-East Asia.
In 1996 Neil accepted an opportunity to come to the United States to work for a systems integrator on a business process re-engineering project. After six years Neil identified an underserved market in IT support for small to medium-size businesses and started Impact Business Technology.

Jim Zinko

Quality Supervisor

Learn more about Jim

Jim Zinko has a decade of experience building and maintaining computers and computer networks. Currently, Jim is the Service Quality Supervisor at Impact Business Technology where he plays a crucial role supporting Impact BT’s service delivery including customer satisfaction, documentation, and recordkeeping.

Jose Morales

Service Delivery Director

Learn more about Jose

As the Service Delivery Director with 25 years of experience, Jose has made it his passion to work with the Impact Team to deliver best-in-class service. Outside of work, Jose and his family enjoy volunteering and serving their local community.

Chess Lee

Business Process Analyst

Learn more about Chess

With 7 years of experience at Impact, Chess brings a wide variety of skills to his supervisory responsibilities. From his personal touch to his technical skills, he works hard to maintain a team-like structure to provide the very best service to the client. When he is not at work, you can find him working on some sort of vehicle, fishing, or looking for new experiences.

Erika Leavy

Business Operations Analyst

Learn more about Erika

Erika has joined the Impact team as our newest Business Operations Analyst. She is excited to help improve our operational efficiency and discover all the ways she can positively impact the company. When she is not working, Erika enjoys spending time with her family, learning something new, playing video games, or doing anything creative! 

Benjamin Barnstien

Process Support Analyst

Learn more about Ben

Ben is a compassionate individual and is always looking to learn something new. Whenever Ben is not working with anything related to tech, you can often find him in the kitchen cooking new foods, spending time with family, or playing board games with his friends.

Kyle Troy

Process Support Analyst

Learn more about Kyle

Kyle has been passionate about technology from a very young age. He enjoys spending time researching current and past advancements in the field. His weekends are typically filled with adventures to historical sites, library visits, and spending time with his dog, Louis.

Ben Orrell

Project Manager

Learn more about Ben

With over 15 years of IT experience, Ben has extensive knowledge in technical assistance, infrastructure, and project management. When not at work, he enjoys playing guitar, snowboarding, and spending quality time with his wife and 2 young children.

Anthony Gadoci

Tier 3 Network Engineer

Learn more about Anthony

Anthony graduated from Western Connecticut State University with a Bachelor’s degree in Management Information Systems and joined the ImpactBT team in 2013. Anthony worked hard and acquired the position as a Network Engineer. Between assisting the Helpdesk and working on Project’s, he enjoys spending time with his wife and rescued furry family.

Jeffery Festa

Tier 3 Network Engineer

Learn more about Jeff

Jeff is a personable network engineer who loves solving problems. Customer service is what he thrives on and satisfying customers is what he enjoys.

Joseph Gabinelli

Tier 3 Helpdesk Technician

Learn more about Joe

Joe is a WatchGuard firewall certified technician, Datto backup specialist,  and has 20 plus years of customer service experience, and 15 years of Helpdesk support experience. In his spare time, Joe’s hobbies include fishing, football, cooking, video games, and audiobooks.

Eric Botsford

Helpdesk Supervisor

Learn more about Eric

Eric found a home at Impact when he joined the team at the beginning of 2020. Since then, he continues to learn about the newest technologies while maintaining and earning vital certifications for the industry. He is a kind-hearted guy who is always willing to help and educate others. When he isn’t working on computers, Eric can be easily found in the gym or not so easily found in the woods fishing or camping.

Oscar Cruz

Tier 2 Helpdesk Technician

Learn more about Oscar

Driven by tech resolutions and customer satisfaction, Oscar is a resourceful IT professional. Outside of work, he is a dedicated husband and a father proudly serving his country as part of the armed forces since 2015.

Brian Moker

Tier 2 Helpdesk Technician

Learn more about Brian

Brian is driven by a desire to assist people and improve their lives, as well as a long-standing love for computers and electronics. His passion for technology comes from tinkering with computers with his grandfather in the 90’s.

Juan Avila

Tier 1 Helpdesk Technician

Learn more about Juan

With a 13 year background in customer service, followed by a successful transition to IT support, Juan has always displayed a passion for technology. At an early age Juan loved to take apart electronic toys and put them back together. When he isn’t prioritizing workloads and being a personable member of the IT support team, he is pursuing his adventurous streak with activities such as mountain biking, rock climbing, and spending time with his family.

Michael Manoni

Tier 1 Helpdesk Technician

Learn more about Michael

Michael has spent nearly all of his professional career in customer service supporting PCs, Macs, and industry-standard AV equipment in both corporate and retail environments. He enjoys tinkering and repairing devices from full desktops to his Apple Watch. When not in the office, Michael enjoys the simple things. He brews a good cup of coffee and cooks a mean Bolognese. His other passions include playing guitar, singing, weight-lifting, pro audio, BBQ, and camping.

Michael Castellucci

Tier 1 Helpdesk Technician

Learn more about Michael

Michael has spent his entire career providing exceptional customer service & finds great joy in helping resolve customer issues. Patience and determination are his strong suits. Outside of work, Mike is a dedicated husband and a father of two amazing children.

Kathryn Kenny

Tier 1 Helpdesk Technician

Learn more about Kathryn

Kathryn graduated from Iona College’s cybersecurity course at the end of 2021 and joined the Impact team a short time after. Most of her time is spent at the computer, whether it be for work, creating digital art, or playing games.

Eddy Batista

Tier 1 Helpdesk Technician

Learn more about Eddy

Eddy always strives to keep evolving in both his professional and personal life. He believes growing and improving are the keys to his success. In his free time, you can find Eddy enjoying sports, traveling, games, movies, and spending time with family & friends.

Mitchell Jacobson

Tier 1 Helpdesk Technician

Learn more about Mitchell

Passionate about IT and learning, Mitch is always working towards an IT certification. When not studying, he is usually doing outdoor activities such as hiking, camping, and kayaking. He is always learning and always working towards a goal.

Jakob Snow

Tier 1 Helpdesk Intern

Learn more about Jakob

Jakob is passionate about computers whether it’s building, fixing, or playing on them. He likes to play multiplayer games with friends. He also enjoys exploring the nature around him through hiking and exploring.

Kameron Holness

Marketing Coordinator

Learn more about Kameron

In early 2021, Kameron joined the Impact Team as the very first Marketing Coordinator. With her Bachelor’s degree in Sales & Marketing, she works diligently to expand and strengthen Impact BT’s customer base and online presence.