THE IMPACT TEAM
Professional, Personable, Dedicated, Customer-Oriented & Dependable — The Impact team works hard behind the scenes to keep your IT systems up and running.
Senior Management
Neil Holme
Founder + CEO
Learn more about Neil
Neil Holme received his Bachelor of Electrical Engineering from Salford University in Salford England. After graduating, Neil spent several years building and commissioning power generation systems in the UK, Eastern Europe, Africa, and South-East Asia.
In 1996 Neil accepted an opportunity to come to the United States to work for a systems integrator on a business process re-engineering project. After six years Neil identified an underserved market in IT support for small to medium-size businesses and started Impact Business Technology.
In 1996 Neil accepted an opportunity to come to the United States to work for a systems integrator on a business process re-engineering project. After six years Neil identified an underserved market in IT support for small to medium-size businesses and started Impact Business Technology.
Jim Zinko
VP- Systems Engineering
Learn more about Jim
Jim Zinko has a decade of experience building and maintaining computers and computer networks. Currently, Jim is the Service Quality Supervisor at Impact Business Technology where he plays a crucial role supporting Impact BT’s service delivery including customer satisfaction, documentation, and recordkeeping.
Jeff Festa
Director of Professional Services
Learn more about Jeff
Jeff Festa received his Master of Science in Computer Information Systems from Sacred Heart University. With over twenty years of experience, his titles have ranged from being a technician to a network engineer, all the way through the ranks of management into his current director position. He currently leads a team in the professional services department, providing excellent customer service with all of Impact’s projects.
Chess Lee
Director of Client Services
Learn more about Chess
With 7 years of experience at Impact, Chess brings a wide variety of skills to his supervisory responsibilities. From his personal touch to his technical skills, he works hard to maintain a team-like structure to provide the very best service to the client. When he is not at work, you can find him working on some sort of vehicle, fishing, or looking for new experiences.
Supervisors
Joseph Gabinelli
Tier 3 Lead
Learn more about Joe
Joe is a WatchGuard firewall certified technician, Datto backup specialist, and has 20 plus years of customer service experience, and 15 years of Helpdesk support experience. In his spare time, Joe’s hobbies include fishing, football, cooking, video games, and audiobooks.
Oscar Cruz
Tier 2 Lead
Learn more about Oscar
Driven by tech resolutions and customer satisfaction, Oscar is a resourceful IT professional. Outside of work, he is a dedicated husband and a father proudly serving his country as part of the armed forces since 2015.
Michael Rojas
Tier 1 Lead
Learn more about Michael
Michael has over 11 years of customer service experience with knowledge of Datto backup and recovery solutions. He is deeply fascinated by the advancement in the technology world and is always looking to learn new technologies.
Outside of work Michael likes to spend time with his family and enjoys hobbies such as soccer, exercising and playing video games.
Michael Castellucci
Tier 1 Lead
Learn more about Michael
Michael has spent his entire career providing exceptional customer service & finds great joy in helping resolve customer issues. Patience and determination are his strong suits. Outside of work, Mike is a dedicated husband and a father of two amazing children.
Tier-3 Technicians
Anthony Gadoci
Network Engineer
Learn more about Anthony
Anthony graduated from Western Connecticut State University with a Bachelor’s degree in Management Information Systems and joined the ImpactBT team in 2013. Anthony worked hard and acquired the position as a Network Engineer. Between assisting the Helpdesk and working on Project’s, he enjoys spending time with his wife and rescued furry family.
Brian Moker
Network Engineer
Learn more about Brian
Brian is driven by a desire to assist people and improve their lives, as well as a long-standing love for computers and electronics. His passion for technology comes from tinkering with computers with his grandfather in the 90’s.
Eddy Batista
Network Engineer
Learn more about Eddy
Eddy always strives to keep evolving in both his professional and personal life. He believes growing and improving are the keys to his success. In his free time, you can find Eddy enjoying sports, traveling, games, movies, and spending time with family & friends.
Tier-2 Technicians
Michael Manoni
Tier 2 Helpdesk Technician
Learn more about Michael
Michael has spent nearly all of his professional career in customer service supporting PCs, Macs, and industry-standard AV equipment in both corporate and retail environments. He enjoys tinkering and repairing devices from full desktops to his Apple Watch. When not in the office, Michael enjoys the simple things. He brews a good cup of coffee and cooks a mean Bolognese. His other passions include playing guitar, singing, weight-lifting, pro audio, BBQ, and camping.
Marvin Espinal
Tier 2 Helpdesk Technician
Learn more about Marvin
Marvin is a tinkerer at heart, he enjoys breaking things down or taking them apart to see how they work. Marvin also likes to build and constuct things. His workshop at home is where most of his inventions are born. He is a huge fan of motorcycles as well, riding and working on them.
Ryan Reed
Tier 2 Helpdesk Technician
Learn more about Ryan
A lifetime of enjoyment helping others has led Ryan to his current position at Impact where he is able to employ his passion for customer service. In his spare time, Ryan enjoys weight training, hiking, playing video games, and traveling.
Pietro Fernandez
Onboarding Specialist
Learn more about Pietro
When it comes to customer service, Pietro goes above and beyond to provide the best support for any client. Pietro is always looking at the latest trends and innovations within the tech world to improve his learning and skills. Outside of work, you might find him playing video games with his friends, watching TV with his partner, or reading comic books.
Tier-1 Technicians
Jakob Snow
Tier 1 Helpdesk Technician
Learn more about Jakob
Jakob is passionate about computers whether it’s building, fixing, or playing on them. He likes to play multiplayer games with friends. He also enjoys exploring the nature around him through hiking and exploring.
Daniel Gorski
Tier 1 Helpdesk Technician
New York, NY
Learn more about Daniel
Joseph Dowgiallo
Tier 1 Helpdesk Technician
Greenwich, CT
Learn more about Joseph
Joseph is an out-of-the-box thinker with a passion for networking and all things tech. When he is not practicing new technologies in his home lab, you’ll usually find him hiking trails with his two dogs or binge-watching his favorite shows. With a mind for security and a desire to help others, he enjoys tackling both simple and complex problems.
Paul Briones
Tier 1 Helpdesk Technician
Learn more about Paul
Paul is a licensed electrician with a deep passion for technology, now embracing a new chapter in the tech world. When he’s not exploring the latest in IT, he loves playing soccer, gaming, and spending time with his wife and young child as they travel the world, all while perfecting his new dad joke repertoire.
Rion-Mark McLaren Jr
Tier 1 Helpdesk Technician
Learn more about Rion
Rion is a graduate of Quinnipiac University with a Bachelors in Software and a Masters in Cyber Security. With a love for all things tech, Rion jumps at the opportunity to mess with something new and is always trying to learn new things. If he’s not working, he’s researching something new for a coding project, writing a new character for Dungeons and Dragons, or analyzing a new music album.
Anthony Andriolas
Tier 1 Helpdesk Technician
Learn more about Anthony
Anthony is passionate about helping people and has dedicated many years to delivering exceptional customer service. In his free time, he stays updated with the latest tech news, enjoys outdoor activities, and loves spicy foods.
Jeffrey Leonard
Tier 1 Helpdesk Technician
Learn more about Jeffrey
Jeff holds a Bachelor’s degree in Media Studies from Eastern Connecticut State University. With a passion for technology, he enjoys learning about cutting-edge advancements and finding practical uses for them in daily life. When he’s not exploring film, music, and video games, he spends his time researching how to repair and restore old electronics.
Jacob Aviles
Tier 1 Helpdesk Technician
Learn more about Jacob
When Jacob isn’t at work, you can find him working on computers and building virtual machines or experimenting with other devices like his firewall at home. Outside of the computer world, Jacob likes to spend his time playing video games and enjoys hanging out with family and friends.
Patrick Lula
Tier 1 Helpdesk Technician
New York, NY
Learn more about Patrick
Patrick can typically found learning or enjoying his time around computers. When you catch him away from one, you can find him snowboarding, modifying his car, playing tennis, or traveling.
Dean Boock
Tier 1 Helpdesk Technician
South Africa
Learn more about Dean
We’re still figuring Dean out!
Albert Jimenez
Backoffice Technician
Learn more about Albert
With a strong love for anything involving technology and an understanding of the inner workings of machines, Albert is an aspiring technician who aims to make computers feel less daunting. He typically spends his spare time playing video games, creating art, or rock climbing with his friends.
Andrew Zinko
Backoffice Technician
Learn more about Andrew
We’re still figuring Andrew out!
Development Team
Rod Bastedo
DevOps Manager
Learn more about Rod
Rod has a Bachelor of Electrical Engineering from the University of Connecticut and diverse
entrepreneurial and professional experience. He previously ran his own wholesale distribution business and brings 12 years of professional software development experience including support, implementation, and integration. In his free time, Rod enjoys spending time outdoors with his family.
entrepreneurial and professional experience. He previously ran his own wholesale distribution business and brings 12 years of professional software development experience including support, implementation, and integration. In his free time, Rod enjoys spending time outdoors with his family.
Trevor Anderson
Software Developer
Learn more about Trevor
Trevor is a graduate of the University of Connecticut with a degree in Computer Science, ambitious to bring his Software Development skills to the Impact team. In his free time, he enjoys spending time with family and friends, watching and playing sports, playing video games, and working on personal projects.
Business / Office Administration
Kathryn Kenny
Compliance Analyst
Learn more about Kathryn
Kathryn graduated from Iona College’s cybersecurity course at the end of 2021 and joined the Impact team a short time after. Most of her time is spent at the computer, whether it be for work, creating digital art, or playing games.
Benjamin Barnstien
Process Support Analyst
Learn more about Ben
Ben is a compassionate individual and is always looking to learn something new. Whenever Ben is not working with anything related to tech, you can often find him in the kitchen cooking new foods, spending time with family, or playing board games with his friends.
Kyle Troy
Process Support Analyst
Learn more about Kyle
Kyle has been passionate about technology from a very young age. He enjoys spending time researching current and past advancements in the field. His weekends are typically filled with adventures to historical sites, library visits, and spending time with his dog, Louis.
Andersen Neblett
Process Support Technician
Learn more about Andersen
Andersen graduated from Western Connecticut State University with a degree in Cybersecurity in 2023. Shortly after, he acquired his CompTIA Security+ certification. In his spare time he likes to work on his art, specializing in architectural drawings with pen and ink.
Erika Leavy
Business Operations Manager
Learn more about Erika
Erika has joined the Impact team as our newest Business Operations Analyst. She is excited to help improve our operational efficiency and discover all the ways she can positively impact the company. When she is not working, Erika enjoys spending time with her family, learning something new, playing video games, or doing anything creative!
Ann Battaglia
Bookkeeper
Learn more about Ann
We’re still figuring Ann out!
Kameron Holness
Marketing Coordinator
Learn more about Kameron
In early 2021, Kameron joined the Impact Team as the very first Marketing Coordinator. With her Bachelor’s degree in Sales & Marketing, she works diligently to expand and strengthen Impact BT’s customer base and online presence.