MANAGED SERVICES TEAM

Michael has spent his entire career providing exceptional customer service & finds great joy in helping resolve customer issues. Patience and determination are his strong suits. Outside of work, Mike is a dedicated husband and a father of two amazing children.

Michael has over 11 years of customer service experience with knowledge of Datto backup and recovery solutions. He is deeply fascinated by the advancement in the technology world and is always looking to learn new technologies.

Outside of work Michael likes to spend time with his family and enjoys hobbies such as soccer, exercising and playing video games.

With many years of experience in excellent customer service, Mo has a real passion for helping people. His technical aptitude and hunger for knowledge keeps him on his toes, learning new technologies thoroughly and quickly. Outside of work, you can find him at the gym, on a hiking trail, or watering his plants.

Andrew is in graduate school for Information Systems and has spent the majority of his professional career tinkering with computers. Anything as small as a raspberry pi up to gaming desktops, he has taken apart piece by piece. When Andrew is not obsessing over computers, he enjoys being involved with language exchange activities such as exercising his second language, French. Other passions include going on walks, playing chess, or participating in adult softball leagues.

Joseph is an out-of-the-box thinker with a passion for networking and all things tech. When he is not practicing new technologies in his home lab, you’ll usually find him hiking trails with his two dogs or binge-watching his favorite shows. With a mind for security and a desire to help others, he enjoys tackling both simple and complex problems.

Rion is a graduate of Quinnipiac University with a Bachelors in Software and a Masters in Cyber Security. With a love for all things tech, Rion jumps at the opportunity to mess with something new and is always trying to learn new things. If he’s not working, he’s researching something new for a coding project, writing a new character for Dungeons and Dragons, or analyzing a new music album.

A lifetime of enjoyment helping others has led Ryan to his current position at Impact where he is able to employ his passion for customer service. In his spare time, Ryan enjoys weight training, hiking, playing video games, and traveling.

Marvin is a tinkerer at heart, he enjoys breaking things down or taking them apart to see how they work. Marvin also likes to build and constuct things. His workshop at home is where most of his inventions are born. He is a huge fan of motorcycles as well, riding and working on them.

Eddy always strives to keep evolving in both his professional and personal life. He believes growing and improving are the keys to his success. In his free time, you can find Eddy enjoying sports, traveling, games, movies, and spending time with family & friends.

Joe is a WatchGuard firewall certified technician, Datto backup specialist,  and has 20 plus years of customer service experience, and 15 years of Helpdesk support experience. In his spare time, Joe’s hobbies include fishing, football, cooking, video games, and audiobooks.