MANAGED SERVICES TEAM

Michael has spent his entire career providing exceptional customer service & finds great joy in helping resolve customer issues. Patience and determination are his strong suits. Outside of work, Mike is a dedicated husband and a father of two amazing children.

Michael has over 11 years of customer service experience with knowledge of Datto backup and recovery solutions. He is deeply fascinated by the advancement in the technology world and is always looking to learn new technologies.

Outside of work Michael likes to spend time with his family and enjoys hobbies such as soccer, exercising and playing video games.

Driven by tech resolutions and customer satisfaction, Oscar is a resourceful IT professional. Outside of work, he is a dedicated husband and a father proudly serving his country as part of the armed forces since 2015.

Marvin is a tinkerer at heart, he enjoys breaking things down or taking them apart to see how they work. Marvin also likes to build and constuct things. His workshop at home is where most of his inventions are born. He is a huge fan of motorcycles as well, riding and working on them.

A lifetime of enjoyment helping others has led Ryan to his current position at Impact where he is able to employ his passion for customer service. In his spare time, Ryan enjoys weight training, hiking, playing video games, and traveling.

Eddy always strives to keep evolving in both his professional and personal life. He believes growing and improving are the keys to his success. In his free time, you can find Eddy enjoying sports, traveling, games, movies, and spending time with family & friends.

Joseph is an out-of-the-box thinker with a passion for networking and all things tech. When he is not practicing new technologies in his home lab, you’ll usually find him hiking trails with his two dogs or binge-watching his favorite shows. With a mind for security and a desire to help others, he enjoys tackling both simple and complex problems.

Daniel grew up in his father’s auto repair shop fixing engines and building computers, becoming a serial dilettante in all things tech. He has developed a strong troubleshooting methodology focused on meaningful success and communication, honed through more than a decade of experience in customer service, tech support, and repairing anything from industrial machinery to computer electronics. To unwind, he likes to spend time with his family (both people and furry), keep his hands busy with sculpture, and crack open some infosec training like hackthebox.

Rion is a graduate of Quinnipiac University with a Bachelors in Software and a Masters in Cyber Security. With a love for all things tech, Rion jumps at the opportunity to mess with something new and is always trying to learn new things. If he’s not working, he’s researching something new for a coding project, writing a new character for Dungeons and Dragons, or analyzing a new music album.

We’re still figuring Jeffrey out!

Patrick can typically found learning or enjoying his time around computers. When you catch him away from one, you can find him snowboarding, modifying his car, playing tennis, or traveling.