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MANAGED SERVICES TEAM

Michael Castellucci

Tier 1 Lead

Learn more about Michael
Michael has spent his entire career providing exceptional customer service & finds great joy in helping resolve customer issues. Patience and determination are his strong suits. Outside of work, Mike is a dedicated husband and a father of two amazing children.

Michael Rojas

Tier 1 Lead

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Michael has over 11 years of customer service experience with knowledge of Datto backup and recovery solutions. He is deeply fascinated by the advancement in the technology world and is always looking to learn new technologies.

Outside of work Michael likes to spend time with his family and enjoys hobbies such as soccer, exercising and playing video games.

Oscar Cruz

Tier 2 Lead

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Driven by tech resolutions and customer satisfaction, Oscar is a resourceful IT professional. Outside of work, he is a dedicated husband and a father proudly serving his country as part of the armed forces since 2015.

Joseph Gabinelli

Tier 3 Lead

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Joe is a WatchGuard firewall certified technician, Datto backup specialist,  and has 20 plus years of customer service experience, and 15 years of Helpdesk support experience. In his spare time, Joe’s hobbies include fishing, football, cooking, video games, and audiobooks.

Marvin Espinal

Tier 2 Helpdesk Technician

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Marvin is a tinkerer at heart, he enjoys breaking things down or taking them apart to see how they work. Marvin also likes to build and constuct things. His workshop at home is where most of his inventions are born. He is a huge fan of motorcycles as well, riding and working on them.

Ryan Reed

Tier 2 Helpdesk Technician

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A lifetime of enjoyment helping others has led Ryan to his current position at Impact where he is able to employ his passion for customer service. In his spare time, Ryan enjoys weight training, hiking, playing video games, and traveling.

Eddy Batista

Network Engineer

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Eddy always strives to keep evolving in both his professional and personal life. He believes growing and improving are the keys to his success. In his free time, you can find Eddy enjoying sports, traveling, games, movies, and spending time with family & friends.

Brian Moker

Network Engineer

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Brian is driven by a desire to assist people and improve their lives, as well as a long-standing love for computers and electronics. His passion for technology comes from tinkering with computers with his grandfather in the 90’s.

Joseph Dowgiallo

Tier 1 Helpdesk Technician

Greenwich, CT

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Joseph is an out-of-the-box thinker with a passion for networking and all things tech. When he is not practicing new technologies in his home lab, you’ll usually find him hiking trails with his two dogs or binge-watching his favorite shows. With a mind for security and a desire to help others, he enjoys tackling both simple and complex problems.

Daniel Gorski

Tier 1 Helpdesk Technician

New York, NY

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Daniel grew up in his father’s auto repair shop fixing engines and building computers, becoming a serial dilettante in all things tech. He has developed a strong troubleshooting methodology focused on meaningful success and communication, honed through more than a decade of experience in customer service, tech support, and repairing anything from industrial machinery to computer electronics. To unwind, he likes to spend time with his family (both people and furry), keep his hands busy with sculpture, and crack open some infosec training like hackthebox.

Rion-Mark McLaren Jr

Tier 1 Helpdesk Technician

Learn more about Rion
Rion is a graduate of Quinnipiac University with a Bachelors in Software and a Masters in Cyber Security. With a love for all things tech, Rion jumps at the opportunity to mess with something new and is always trying to learn new things. If he’s not working, he’s researching something new for a coding project, writing a new character for Dungeons and Dragons, or analyzing a new music album.

Jakob Snow

Tier 1 Helpdesk Technician

Learn more about Jakob
Jakob is passionate about computers whether it’s building, fixing, or playing on them. He likes to play multiplayer games with friends. He also enjoys exploring the nature around him through hiking and exploring.

Jeffrey Leonard

Tier 1 Helpdesk Technician

Learn more about Jeffrey
We’re still figuring Jeffrey out!

Jacob Aviles

Tier 1 Helpdesk Technician

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When Jacob isn’t at work, you can find him working on computers and building virtual machines or experimenting with other devices like his firewall at home. Outside of the computer world, Jacob likes to spend his time playing video games and enjoys hanging out with family and friends.

Patrick Lula

Tier 1 Helpdesk Technician

New York, NY

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Patrick can typically found learning or enjoying his time around computers. When you catch him away from one, you can find him snowboarding, modifying his car, playing tennis, or traveling.

Dean Boock

Tier 1 Helpdesk Technician

South Africa

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We’re still figuring Dean out!

Albert Jimenez

Backoffice Technician

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With a strong love for anything involving technology and an understanding of the inner workings of machines, Albert is an aspiring technician who aims to make computers feel less daunting. He typically spends his spare time playing video games, creating art, or rock climbing with his friends.

Andrew Zinko

Backoffice Technician

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We’re still figuring Andrew out!