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MANAGED SERVICES TEAM

Michael Rojas

Tier 1 Lead

Learn more about Michael
Michael has over 11 years of customer service experience with knowledge of Datto backup and recovery solutions. He is deeply fascinated by the advancement in the technology world and is always looking to learn new technologies.

Outside of work Michael likes to spend time with his family and enjoys hobbies such as soccer, exercising and playing video games.

Oscar Cruz

Tier 2 Lead

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Driven by tech resolutions and customer satisfaction, Oscar is a resourceful IT professional. Outside of work, he is a dedicated husband and a father proudly serving his country as part of the armed forces since 2015.

Joseph Gabinelli

Tier 3 Lead

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Joe is a WatchGuard firewall certified technician, Datto backup specialist,  and has 20 plus years of customer service experience, and 15 years of Helpdesk support experience. In his spare time, Joe’s hobbies include fishing, football, cooking, video games, and audiobooks.

Eddy Batista

Network Engineer

Learn more about Eddy

Eddy always strives to keep evolving in both his professional and personal life. He believes growing and improving are the keys to his success. In his free time, you can find Eddy enjoying sports, traveling, games, movies, and spending time with family & friends.

Brian Moker

Network Engineer

Learn more about Brian
Brian is driven by a desire to assist people and improve their lives, as well as a long-standing love for computers and electronics. His passion for technology comes from tinkering with computers with his grandfather in the 90’s.

Marvin Espinal

Tier 2 Helpdesk Technician

Learn more about Marvin
Marvin is a tinkerer at heart, he enjoys breaking things down or taking them apart to see how they work. Marvin also likes to build and constuct things. His workshop at home is where most of his inventions are born. He is a huge fan of motorcycles as well, riding and working on them.

Paul Briones

Tier 2 Helpdesk Technician

Learn more about Paul
Paul is a licensed electrician with a deep passion for technology, now embracing a new chapter in the tech world. When he’s not exploring the latest in IT, he loves playing soccer, gaming, and spending time with his wife and young child as they travel the world, all while perfecting his new dad joke repertoire.

Mark Eslick

Tier 2 Helpdesk Technician

Chicago, IL

Learn more about Mark

Mark has been passionate about technology since he got his first computer at age five, and that curiosity has only grown over the years. He loves diving into everything from computers to electric vehicles and enjoys helping others solve tech challenges. Outside of work, Mark is always up for an adventure, whether it’s chasing tornadoes or catching a concert. He’s all about the energy, whether it’s in the clouds or on stage.

Dean Boock

Tier 1 Helpdesk Technician

South Africa

Learn more about Dean

From high school, Dean dove straight into the IT world, driven by curiosity and a passion for technology and how things work. His inquisitive nature has fuelled his growth and expertise in the field. Outside of work, he can be found playing video games and supporting local bands.

Patrick Lula

Tier 1 Helpdesk Technician

New York, NY

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Patrick can typically found learning or enjoying his time around computers. When you catch him away from one, you can find him snowboarding, modifying his car, playing tennis, or traveling.

Jacob Aviles

Tier 1 Helpdesk Technician

Learn more about Jacob
When Jacob isn’t at work, you can find him working on computers and building virtual machines or experimenting with other devices like his firewall at home. Outside of the computer world, Jacob likes to spend his time playing video games and enjoys hanging out with family and friends.

Michael Castellucci

Tier 1 Helpdesk Technician

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Michael has spent his entire career providing exceptional customer service & finds great joy in helping resolve customer issues. Patience and determination are his strong suits. Outside of work, Mike is a dedicated husband and a father of two amazing children.

Andrew Zinko

Tier 1 Helpdesk Technician

Learn more about Andrew
We’re still figuring Andrew out!

Rion-Mark McLaren Jr

Tier 1 Helpdesk Technician

Learn more about Rion
Rion is a graduate of Quinnipiac University with a Bachelors in Software and a Masters in Cyber Security. With a love for all things tech, Rion jumps at the opportunity to mess with something new and is always trying to learn new things. If he’s not working, he’s researching something new for a coding project, writing a new character for Dungeons and Dragons, or analyzing a new music album.

Kyle Mercado

Tier 1 Helpdesk Technician

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Hardworking and eager to learn, Kyle is a technician by day and a musician by night. You can find him after hours at the gym, gaming, singing for a crowd, or working on his next release.

Michael Cruz

Tier 1 Helpdesk Technician

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Mike is dedicated to helping people get the most out of technology by providing reliable support and practical solutions. In his free time, he enjoys hiking local trails and spending time outdoors, combining his love of exploration with an appreciation for nature.

Stefan Combrinck

Tier 1 Helpdesk Technician

South Africa

Learn more about Stefan

We’re still figuring Stefan out!

Nathan Du Plooy

Tier 1 Helpdesk Technician

South Africa

Learn more about Nathan

We’re still figuring Nathan out!

System Technicians

Jim Zinko

VP- Systems Engineering

Learn more about Jim
Jim Zinko has a decade of experience building and maintaining computers and computer networks. Currently, Jim is the Service Quality Supervisor at Impact Business Technology where he plays a crucial role supporting Impact BT’s service delivery including customer satisfaction, documentation, and recordkeeping.

Daniel Gorski

Systems Technician

New York, NY

Learn more about Daniel
Daniel grew up in his father’s auto repair shop fixing engines and building computers, becoming a serial dilettante in all things tech. He has developed a strong troubleshooting methodology focused on meaningful success and communication, honed through more than a decade of experience in customer service, tech support, and repairing anything from industrial machinery to computer electronics. To unwind, he likes to spend time with his family (both people and furry), keep his hands busy with sculpture, and crack open some infosec training like hackthebox.

Matt Mattera

Graduate Intern – Systems Technician

 

Learn more about Matt

Matt is a graduate of Penn State University with a Bachelor’s in Enterprise Technology Integration. He enjoys working on finding the ‘why’ behind a problem and finding new ways to fix it. Outside of work, he enjoys playing video games, designing 3D prints, and playing golf!