THE IMPACT TEAM

With 7 years of experience at Impact, Chess brings a wide variety of skills to his supervisory responsibilities. From his personal touch to his technical skills, he works hard to maintain a team-like structure to provide the very best service to the client. When he is not at work, you can find him working on some sort of vehicle, fishing, or looking for new experiences.

Driven by tech resolutions and customer satisfaction, Oscar is a resourceful IT professional. Outside of work, he is a dedicated husband and a father proudly serving his country as part of the armed forces since 2015.

Michael has over 11 years of customer service experience with knowledge of Datto backup and recovery solutions. He is deeply fascinated by the advancement in the technology world and is always looking to learn new technologies.

Outside of work Michael likes to spend time with his family and enjoys hobbies such as soccer, exercising and playing video games.

Erika has joined the Impact team as our newest Business Operations Analyst. She is excited to help improve our operational efficiency and discover all the ways she can positively impact the company. When she is not working, Erika enjoys spending time with her family, learning something new, playing video games, or doing anything creative! 

We’re still figuring Janette out!

In early 2021, Kameron joined the Impact Team as the very first Marketing Coordinator. With her Bachelor’s degree in Sales & Marketing, she works diligently to expand and strengthen Impact BT’s customer base and online presence.

Anthony graduated from Western Connecticut State University with a Bachelor’s degree in Management Information Systems and joined the ImpactBT team in 2013. Anthony worked hard and acquired the position as a Network Engineer. Between assisting the Helpdesk and working on Project’s, he enjoys spending time with his wife and rescued furry family.

Joe is a WatchGuard firewall certified technician, Datto backup specialist,  and has 20 plus years of customer service experience, and 15 years of Helpdesk support experience. In his spare time, Joe’s hobbies include fishing, football, cooking, video games, and audiobooks.

Brian is driven by a desire to assist people and improve their lives, as well as a long-standing love for computers and electronics. His passion for technology comes from tinkering with computers with his grandfather in the 90’s.

Michael has spent nearly all of his professional career in customer service supporting PCs, Macs, and industry-standard AV equipment in both corporate and retail environments. He enjoys tinkering and repairing devices from full desktops to his Apple Watch. When not in the office, Michael enjoys the simple things. He brews a good cup of coffee and cooks a mean Bolognese. His other passions include playing guitar, singing, weight-lifting, pro audio, BBQ, and camping.

Marvin is a tinkerer at heart, he enjoys breaking things down or taking them apart to see how they work. Marvin also likes to build and constuct things. His workshop at home is where most of his inventions are born. He is a huge fan of motorcycles as well, riding and working on them.

Paul is a licensed electrician with a deep passion for technology, now embracing a new chapter in the tech world. When he’s not exploring the latest in IT, he loves playing soccer, gaming, and spending time with his wife and young child as they travel the world, all while perfecting his new dad joke repertoire.

Rion is a graduate of Quinnipiac University with a Bachelors in Software and a Masters in Cyber Security. With a love for all things tech, Rion jumps at the opportunity to mess with something new and is always trying to learn new things. If he’s not working, he’s researching something new for a coding project, writing a new character for Dungeons and Dragons, or analyzing a new music album.

With many years of experience in excellent customer service, Mo has a real passion for helping people. His technical aptitude and hunger for knowledge keeps him on his toes, learning new technologies thoroughly and quickly. Outside of work, you can find him at the gym, on a hiking trail, or watering his plants.