THE IMPACT TEAM

Neil Holme received his Bachelor of Electrical Engineering from Salford University in Salford England. After graduating, Neil spent several years building and commissioning power generation systems in the UK, Eastern Europe, Africa, and South-East Asia.
In 1996 Neil accepted an opportunity to come to the United States to work for a systems integrator on a business process re-engineering project. After six years Neil identified an underserved market in IT support for small to medium-size businesses and started Impact Business Technology.

Jim Zinko has a decade of experience building and maintaining computers and computer networks. Currently, Jim is the Service Quality Supervisor at Impact Business Technology where he plays a crucial role supporting Impact BT’s service delivery including customer satisfaction, documentation, and recordkeeping.

Jeff Festa received his Master of Science in Computer Information Systems from Sacred Heart University. With over twenty years of experience, his titles have ranged from being a technician to a network engineer, all the way through the ranks of management into his current director position. He currently leads a team in the professional services department, providing excellent customer service with all of Impact’s projects.

Jakob is passionate about computers whether it’s building, fixing, or playing on them. He likes to play multiplayer games with friends. He also enjoys exploring the nature around him through hiking and exploring.

Joseph is an out-of-the-box thinker with a passion for networking and all things tech. When he is not practicing new technologies in his home lab, you’ll usually find him hiking trails with his two dogs or binge-watching his favorite shows. With a mind for security and a desire to help others, he enjoys tackling both simple and complex problems.

Kathryn graduated from Iona College’s cybersecurity course at the end of 2021 and joined the Impact team a short time after. Most of her time is spent at the computer, whether it be for work, creating digital art, or playing games.

Ben is a compassionate individual and is always looking to learn something new. Whenever Ben is not working with anything related to tech, you can often find him in the kitchen cooking new foods, spending time with family, or playing board games with his friends.

Kyle has been passionate about technology from a very young age. He enjoys spending time researching current and past advancements in the field. His weekends are typically filled with adventures to historical sites, library visits, and spending time with his dog, Louis.